110 Queens Road, Halifax, HX1 3XY

We’re open Monday – Friday, 8 a.m. – 7:30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our Standard Delivery charges are £15.00 per order within Mainland UK. If you are ordering from outside Mainland UK, please send us a message for a specific quote.

Which payment methods are accepted on the website?

We accept all major credit and debit cards on our website, as well as PayPal.

How long will delivery take?

Because all our beds are made to order, delivery can take up to 10 working days to arrive. We will of course keep you updated with the progress of your order, but if you have any queries in the meantime, please feel free to send contact us and we’ll be happy to help.

How secure is shopping in the Online Shop?

We use SSL to secure our website.

Additionally, we do not store any credit or debit card information on our servers. This information is stored securely either with Stripe or PayPal.

What exactly happens after ordering?

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Do I receive an invoice for my order?

Yes. Once your order is received, you will receive a confirmation email. You can also view your orders by logging in and selecting “My Orders” from the Account menu.

Send us an email

We will aim to respond to your email within 48 hours in normal circumstances.